Frequently Asked Questions
SHIPPING
Do You Ship Internationally?
Unfortunately, we do not offer international delivery. The delivery country must always be the same country in which the purchase was made. We currently only deliver within Peninsular Malaysia.
How Long Will It Take To Get My Package?
All delivery will take from 7 to 14 working days, unless stipulated otherwise
Will I receive a call before delivery?
Yes, our delivery personnel will notify you with a call on the date and time of delivery before delivering to your doorstep
Is there any additional delivery charge for areas out of Klang Valley?
Yes, there will be an additional delivery charge for areas out of Klang Valley.
ORDER & PAYMENT
How do I place an Order?
To place an order, simply select the product(s) you'd like to purchase and add them to cart. Then fill in your delivery details if you've never shopped with us before, and proceed to checkout.
Will I receive any order confirmation after placing an order?
Yes, a confirmation email will be sent upon completed payment.
Do I need an account to place an order?
Yes, Simply look for the “Account” button, click on it and it’ll bring you to the Sign Up page. Fill in your details accordingly and click “Register”.
How do I track my order?
Please contact us at 03-5879 0599 / 03-5879 0899 or Whatsapp us at +016-7710643 for order tracking enquiries (Monday to Friday 9.00am - 6.00pm & Saturday 9.00am - 1.00pm).
How can I return a product?
Please contact us at 03-5879 0599 / 03-5879 0899 or Whatsapp us at +016-7710643 for product returning enquiries (Monday to Friday 9.00am - 6.00pm & Saturday 9.00am - 1.00pm).
What Payment Methods Are Accepted?
The payment options available are by debit / credit card or internet banking (FPX)
VOUCHERS & PROMOTIONS
How do I use my voucher code
You may use your voucher code upon checkout and enter your voucher code to enjoy the discount.
Can multiple voucher or discount codes be used at the same time?
No, only one voucher or discount codes is allowed per transaction.
What happens if my voucher or discount codes is expired?
It will no longer be valid and deemed unusable.